English Hospitality Group
Service
Product Discovery, Strategy, Design, Development, Scale
Industry
Hospitality
Release
2022
Client
The English Hospitality Group (EHG) is a leading global operator, owner, and developer of restaurants, hotels, nightlife venues, and ghost kitchens. EHG is known for its innovative approach to the hospitality industry, seeking to create unmatched guest experiences through impeccable service, extraordinary cuisine, and unique atmospheres.
Challenge
Key executives at EHG were unable to easily access and monitor real-time data on the performance of their venues. They would have to contact venue managers directly to request information on key performance indicators (KPIs) such as sales, transactions, labor, and revenue. The venue managers would then have to manually extract this data from the point-of-sale (POS) system and send it to the key executive. This process was time-consuming, error-prone, and labor-intensive, reducing the productivity of venue managers and increasing labor costs.
Solution
To address this challenge, we developed the EHG Platform. This platform integrates with the POS systems at each venue, providing real-time data on sales, transactions, labor, and revenue.
Key executives can now view this data in a central dashboard, allowing them to make more informed decisions and monitor the performance of their venues more effectively.
Impact
The implementation of the EHG Platform has had a significant impact on the business. Venue managers have seen a 24% reduction in the time they spend on manual reporting and data extraction, freeing them up to focus on other tasks. This has led to a reduction in labor costs and an improvement in venue manager productivity.
The EHG Platform has also allowed key executives to quickly identify trends and issues at their venues, enabling them to take timely action to address any problems. This has helped EHG maintain its position as a leader in the hospitality industry.
